1. Acceptance of Terms

By accessing https://flowbalance.co.uk and placing orders, you agree to these Terms & Conditions. If you disagree, please do not use our site.

2. Definitions

• “Product(s)” means goods sold via our site.
• “User,” “you,” and “your” refer to any visitor or purchaser.

3. Orders & Payment

• Order Acceptance: Receipt of your order confirmation email constitutes our acceptance and a binding contract.
• Prices: All prices are in GBP and include VAT where applicable. We reserve the right to correct pricing errors before dispatch.
• Payment Methods: We accept major credit/debit cards and PayPal; payments are processed securely by third-party gateways.

4. Delivery & Risk

• Delivery Options: Standard and express shipping; estimated times provided at checkout.
• Risk Transfer: Risk of loss passes to you upon delivery.

5. Returns & Refunds

• You may return products within 14 days of receipt for a refund or exchange, subject to them being in original condition and packaging.
• Contact our returns desk at help@flowbalance.co.uk to initiate a return.

6. Intellectual Property

All content on the site (text, images, logos) is owned or licensed by FlowBalance. Unauthorised use is prohibited.

7. Limitation of Liability

To the fullest extent permitted by law, FlowBalance’s liability for any loss or damage is limited to the order value. We exclude indirect or consequential losses.

8. Disclaimers

Products are provided “as is.” We make no warranties beyond those implied by law (e.g. satisfactory quality, fitness for purpose).

9. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

10. Changes to Terms

We may modify these Terms & Conditions at any time; changes take effect upon posting. Continued use of the site constitutes acceptance